Delivery Information
We ship Monday to Friday from our Warwickshire warehouse. Delivery dates are estimates only. In-stock items are typically delivered within 3–5 working days. Tracking details are emailed on dispatch.
We offer free UK mainland standard delivery on all of our parcel boxes and letterboxes. Surcharges apply to delivery addresses in Northern Ireland, the Scottish Highlands and Islands, and selected remote postcodes.
Some delivery charges may apply when ordering address decals, house numbers or other accessories.
Any delivery charge will be shown at checkout.
Where free delivery is available, the free delivery option will be shown at checkout. Alternative delivery options, including expedited or next-day delivery where available, may be offered for an additional charge.
Delivery charges for smaller items and accessories, including spare keys, decals and selected accessories, will be calculated and displayed at checkout.
Please check the delivery options shown at checkout before completing your order.
1. Delivery Windows
• Standard: 3–5 working days (estimate)
• Expedited/Next-Day: only available for selected items
• Custom/personalised items: additional lead time, which may delay dispatch of your full order if you have ordered non-custom items as well, unless ordered separately
2. Couriers & Contact
• Couriers deliver Monday through Friday; delivery drivers cannot call ahead
• Multiple-item orders may arrive in separate consignments with different couriers
3. Address Accuracy
If delivery fails due to an incorrect or incomplete address provided, redelivery will be charged at the standard rate.
4. Inspection & Damage Reporting
Please inspect your delivery on arrival and report any damage, shortages or incorrect items within 48 hours. Failure to notify within that timeframe will affect available remedies (does not affect statutory rights).
5. Refused or Unaccepted Deliveries
If you refuse or do not accept delivery and the courier returns the goods to us for a reason within your control, you may be responsible for the carrier’s actual, reasonable return-to-sender charge.
Estimated return-to-sender costs range from £10 for smaller items to £75 for our largest products, depending on the item and delivery postcode. Any amount charged will be based on the actual, reasonable charge incurred by the carrier. See our Returns & Refunds Policy for full details.
6. International Orders
Please contact us for a shipping quote. Any import taxes/duties/fees are the customer’s responsibility.
7. Important Notes
• Delivery dates are estimates, not guarantees
• Do not schedule installers until all items are received and checked
• For full legal terms, see our Terms & Conditions of Sale: https://iloveparcels.com/terms-and-conditions-of-sale/
• Returns information: https://iloveparcels.com/returns-and-refunds/
• Warranty information: https://iloveparcels.com/warranty/
November 2025