Terms & Conditions of Sale

These Terms & Conditions of Sale govern all purchases made from I Love Parcels Ltd. By placing an order, you agree to these terms. These terms are governed by the laws of England & Wales.

1. Formation of Contract

1.1 Your order is an offer to buy; acceptance occurs when we dispatch the goods and send a dispatch confirmation.
1.2 We may refuse an order prior to dispatch for any reasonable reason (pricing error, stock, suspected fraud, etc.).

2. Prices, Payment & VAT

2.1 Prices include VAT where applicable and are shown at checkout together with delivery charges.
2.2 Payment is taken via our secure payment providers at the point of order.

3. Delivery & Risk

3.1 Delivery dates/times are estimates only. We aim to deliver in 3–5 working days for in-stock items (Mon–Fri), but delays may occur during peak periods, adverse weather, courier disruption or events beyond our control.
3.2 Risk in the goods passes on delivery to the address supplied. Title passes when we receive full cleared payment.
3.3 Drivers are not able to call ahead. Multiple-item orders may arrive in separate consignments with different couriers.
3.4 If delivery fails due to an incorrect or incomplete address provided by you, redelivery may be charged at the standard rate.
3.5 Orders containing customised/made-to-order items may have longer lead times and may delay dispatch of the full order, unless ordered separately. See our Delivery Information.

3.6. If you refuse or do not accept delivery and the goods are returned to us for a reason within your control, you may be responsible for the carrier’s actual, reasonable return-to-sender charge, subject to your statutory rights. Estimated return-to-sender costs range from £10 for smaller items to £75 for our largest products, depending on the item and delivery postcode. Further details are set out on our Delivery Information page. Where permitted by law, we may deduct this cost from any refund due. This does not apply where the return results from our error, faulty or incorrect goods, or a delivery issue for which we are responsible. See our Returns & Refunds Policy for details.

4. Inspection on Delivery & Reporting Damage

4.1 You must inspect all goods on delivery and report any visible damage, shortages or incorrect items within 48 hours.
4.2 Failure to notify within that timeframe may affect remedies available; this does not affect your statutory rights.

5. Returns & Cancellations (Consumers)

5.1 You may cancel and return non-custom goods within 14 days of delivery under the Consumer Contracts Regulations.
5.2 Our goodwill policy allows a 30-day change-of-mind return for unused goods in resaleable condition with original packaging; return carriage is your responsibility. See our Returns & Refunds Policy: https://iloveparcels.com/returns-and-refunds/.
5.3 Customised or personalised goods cannot be cancelled after order placement or returned except for fault.

6. Warranty

6.1 Products are supplied with a five-year structural warranty and a twelve-month functional warranty, as detailed in our Warranty Policy: https://iloveparcels.com/warranty/.
6.2 Structural covers the main body, welded joints and door hinges. Functional covers operational components (e.g., locks, gas struts, seals) against manufacturing defects only.
6.3 Surface finishes (including powder coating) are excluded except for manufacturing defects reported within 12 months of delivery. Environmental corrosion (e.g., coastal air within approximately 10 miles of the coast), chemical exposure and abrasive cleaning are excluded.
6.4 This warranty is in addition to your statutory rights under the Consumer Rights Act 2015.

7. Liability

7.1 We are not liable for indirect, special or consequential loss (including installer/contractor day rates, loss of time or profit) arising from delay, delivery issues or product failure, to the extent permitted by law.
7.2 Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be limited.

8. Force Majeure

8.1 We will not be liable for delay or failure caused by events beyond our reasonable control, including courier strikes, extreme weather, network failures, fire, flood, epidemic or governmental action.

9. International Orders

9.1 Delivery times/charges vary; customers are responsible for any local taxes/duties/fees.
9.2 International returns are at the customer’s cost unless goods are faulty.

10. Governing Law & Jurisdiction

10.1 These terms are governed by the laws of England & Wales and subject to the exclusive jurisdiction of its courts.

Cross-references:

Delivery: https://iloveparcels.com/delivery/ | Returns & Refunds: https://iloveparcels.com/returns-and-refunds/| Warranty: https://iloveparcels.com/warranty/