Website Privacy and Cookies

iLoveParcels.com is owned and operated by I Love Parcels Ltd. The website, services and products supplied by this brand are done so by I Love Parcels Ltd.

We at iLoveParcels.com are committed to protecting your privacy and take extensive measures to make sure that our customers’ information is kept secure and private.

On this page we explain how we use customer information and the ways in which we comply with the Data Protection Act 1998 to protect customer privacy.

Information we collect about you

When you visit our website we collect certain information about you.

This includes when you purchase our products, because we need certain information to process your order. These details may include your name, address, email, delivery address and other contact details such as your telephone number.

When you buy online from us, your payment details are taken and collected by our online payment provider and these are not available to us. As a result, we do not store or hold any financial details about you when you purchase from us through our website.

We do keep a record of your personal order details, such as your contact details and order details, so that we can deal with queries and problems that may arise with an order in future, and that we can quickly deal with and solve any potential problems or queries you may have.

How do we use your information?

We use the information we collect to further enhance the services we provide by better understanding what our visitor and customer requirements are.

We use the information to improve our website and our range of products based on the feedback and information gained.

All your personal information is safe and secure with us; we use the best encryption techniques and the pinnacle of secure software to make sure that all customer data is kept private and not intercepted by third parties.

We have strict security procedures in place to protect and safeguard all data and information that we store from any unauthorised access, as required under UK Data Protection Legislation.

We will never share your data with third parties that are outside of iLoveParcels.

Get in touch

If you have any concerns or queries about the data we collect, then you can contact our customer service team and they will look at the records and let you know what information we have stored about you.

Cookies

For technical reasons and the ability to improve customer service and satisfaction on our website we may use cookies.

We use cookies for a number of reasons; one of them is to allow you to access features on the site in the best possible manner. As an example, we use cookies to give you the ability to use our shopping cart system, so you can buy our products online.

We also use cookies as a way of analysing customer behaviour and habits, to improve on the features and the usability of the website based on the information we gain through the use of tracking software.

If you wish to disable the use of cookies on our website, then you should be able to turn them off in your browser by disabling the feature. If cookies are disabled, you may experience some restricted usage with some of the features of our website.

What are cookies?

Cookies are small text files containing a string of characters that can be stored on your computer when you visit certain web pages. At iLoveParcels, we use cookies to keep track of your browsing history on our website and to improve your shopping experience.

Our Cookies Policy

Making full use of the online shopping and personalised features of iLoveParcels.com, your computer, tablet or mobile phone will need to accept cookies. This way we can provide you with certain personalised features of our website by using them.

Cookies can’t harm your computer. We also don’t store personal information such as credit card details in the cookies we create, but we do use encrypted information to help improve our site and your shopping experience. For example, they help us identify and fix errors, or determine relevant products to show you when you’re browsing the website.

Third parties cookies

Google Analytics: iLoveParcels uses Google Analytics, this tells us about the way people use iLoveparcels.com. Google Analytics uses cookies to detect if someone has been on the website before, this also gives us information about how often you return and the length of your stay. iLoveParcels use this to ensure you are having a good experience on the site and to improve it where possible. Google Analytics sets cookies to estimate the number of people visiting iLoveParcels and shows how they are moving around. This data is used to create the best site structure and suite content. For more information, please visit Google: https://policies.google.com/privacy?hl=en

Google AdWords: iLoveParcels uses Google AdWords remarketing to advertise on Google search and third party websites (for previous visitors to our site). This advertising may be visible to customers as well as users who have visited our site previously, filled in information or who have enquired about something. The advertisements may be in the form or an advert on a Google Search page or on a website within the Google Display Network. Any data collected will be used in accordance with iLoveParcels’ and Google’s privacy policy. You can set your Google advertisement preferences here: https://adssettings.google.com/authenticated?hl=en

Facebook Conversion Tracking Pixel: This pixel is used when you click on a Facebook advertisement, allowing us to redirect you through our website determined by the click you made. The cookie allows us to monitor and improve the efficiency of our Facebook advertising. The data collected is anonymous (we cannot see any personal data from an individual Facebook user). This data is processed by Facebook and at this moment in time, Facebook can use this information for their own advertising purposes, this is in accordance with Facebook’s Data Use Policy which can be found here: https://www.facebook.com/about/privacy/

Facebook: We use Facebook social plugins on our site to allow users to like iLoveparcels or share a product or post. Facebook will access cookies if you have been on Facebook previously. For more information please visit Facebook: https://www.facebook.com/about/privacy/

Twitter: We use Twitter social plugins on our site, this allows users to easily share content via Twitter and to display the latest Tweets from iLoveParcels. For more information please visit Twitter: https://twitter.com/privacy

Google+: We use Google+ plugins on our site, this allows viewers to share links through this platform. The plugin will access cookies, these will vary depending on whether you are logged in to Google at the time. For more information please visit Google: http://www.google.com/intl/en_uk/+/policy/+1button.html

What do we collect?

We may collect the following information:

name
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the list of cookies we collect section.

What do we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Managing Cookies

To order products on iLoveParcels.com, you need to have cookies enabled. If you don’t wish to enable cookies, you’ll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see http://www.allaboutcookies.org/manage-cookies/ for managing cookies for different-different browsers and to turn cookies on or off.

We’re providing you this information as part of our initiative to comply with recent legislation, and to make sure we’re honest and clear about your privacy when using our website. We know you’d expect nothing less from us and please be assured that we’re working on a number of other privacy and cookie-related improvements to the website.

List of cookies we collect

CART: The association with your shoppingcart.
CATEGORY_INFO: Stores the category info on the page, that allows to display pages more quickly.
COMPARE: The items that you have in the Compare Products list.
CURRENCY: Your preferred currency
CUSTOMER: An encrypted version of your customer id with the store.
CUSTOMER_AUTH: An indicator if you are currently logged into the store.
CUSTOMER_INFO: An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS: Stores the Customer Segment ID
EXTERNAL_NO_CACHE: A flag, which indicates whether caching is disabled or not.
FRONTEND: Your sesssion ID on the server.
GUEST-VIEW: Allows guests to edit their orders.
LAST_CATEGORY: The last category you visited.
LAST_PRODUCT: The most recent product you have viewed.
NEWMESSAGE: Indicates whether a new message has been received.
NO_CACHE: Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART: A link to information about your cart and viewing history if you have asked the site.
POLL: The ID of any polls you have recently voted in.
POLLN: Information on what polls you have voted on.
RECENTLYCOMPARED: The items that you have recently compared.
STF: Information on products you have emailed to friends.
STORE: The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE: Indicates whether a customer has allowed to use cookies.
VIEWED_PRODUCT_IDS: The products that you have recently viewed.
WISHLIST: An encrypted list of products added to your Wishlist.
WISHLIST_CNT: The number of items in your Wishlist.

Copyright / Intellectual Property

The content published on our website, in our catalogues or other information material produced by iLoveParcels is subject to copyright law, and is either our property or that of our licensors. This website is made available for your personal, non-commercial use and you may only print and download the contents of this site for these purposes. Any other use of the website and content on the website without written consent is strictly prohibited.

Mailing Lists

As a customer of iLoveParcels, you are automatically opted in to receive promotional emails from iLoveParcels. It is your choice to opt out of this during the order process. Subscribers will only receive emails from iLoveParcels and your data will not be passed onto any third party companies. It is your option to opt out of these emails.

You are given the option to unsubscribe from our mailing list every time you receive an email from us. By doing this you will not receive any promotional email but you will still receive order, payment and delivery correspondence.

To unsubscribe from any email simply email hello@iLoveParcels.com

Chat

To help you contact us with ease you can contact us via our online chat service provided by Tawk. The personal information you provide will be used to deal with your query via the chat service or directly through email when our service is offline or if you need further information. We will only contact you using the contact information you provide when it is necessary. All information is dealt with in accordance with our standard privacy policy and GDPR regulations.

Contacting us

If you have any queries, please contact us at: hello@iLoveParcels.com

David Boothman 6 Apr 2022

Trustpilot

Very pleased with item in terms of delivery time and quality. Only negative was the zero response to repeated emails and telephone calls.

Amanda Moore 8 Mar 2022

Efficient speedy service.
Excellent product and good colour.

J Russell Simm 8 Mar 2022

Perfect for my needs in terms of design, looks and quality. Excellent product and very quick delivery. Happy customer.

AJH 7 Mar 2022

Prompt and excellent delivery.

Anonymous 1 Mar 2022

Excellent service, delivered very quickly. Product looks well made, haven’t fitted it yet so whether it lasts the rigours of the Scottish weather we will see.

Ann 28 Feb 2022

I love the plain look of my new letterbox, it's really sturdy and cannot wait for it to be put onto our wall. It arrived on time and was packed well. Thank you.

AK 28 Feb 2022

Great product, quickly made and delivered but it’s rare to come across such fantastic proactive customer support. I wish all companies had someone like her.

Paul Toms 7 Feb 2022

Awesome quality products, very happy 🙂

Vernon Blyth 4 Feb 2022

The company was prompt in replying to my pre-purchase questions and the parcel box arrived within two days, securely packaged.

Gary 3 Feb 2022

Postman likes it. Well made product, looks good easy to install, delivered quickly through Amazon.
Not given 5 stars as I think it should have come with grommets to fill unused holes. These I have had to purchase separately.