Frequently Asked Questions

Our business premises are not open to the public. Our opening hours are Monday to Friday, 10am–3pm. We are closed on weekends and bank holidays.

Unfortunately, we do not currently offer collection as an option.

Products marked “In Stock” are ready to ship. “Pre-Order” products are available to purchase for later dispatch. Custom house signs and decals are made to order and normally require around 10 business days.

Join the waitlist on the product page to be emailed when it becomes available, or contact us if you need a recommendation for a similar in-stock product.

Occasionally we offer promotions through our Facebook and Instagram pages and our email newsletter.

You will receive an order confirmation email. As soon as your order leaves our warehouse, we will send dispatch confirmation and the courier may send tracking separately.

We offer free standard delivery in 3–5 working days for letterboxes and parcel boxes, with express delivery available on selected products for a small fee.

Yes, we deliver UK-wide.

Courier drivers cannot call before delivery, so please make sure the delivery address is complete and correct.

Multiple large items may arrive as separate consignments or on different days. Please check all packaging and the tracking information for each parcel.

We accept returns of non-custom products within 30 days, provided they are unused, in their original packaging and in resaleable condition. Custom signs, decals and personalised items are excluded.

Please report damage within 48 hours and include photographs. Our Customer Service and Quality Control teams will assess the case and contact you.

Once your return has been received and approved, the refund is issued to your original payment method. It can take 5–10 business days to appear.

Our parcel boxes and letterboxes include a five-year structural warranty. Please see the Warranty Policy for full coverage and exclusions.

Choose by installation type, parcel capacity and access. Our range includes freestanding, brick-in, through-fence and wall-mounted options.

Our range accepts parcels from small to extra large. Each product gallery includes a maximum parcel-size guide.

We supply detailed installation instructions but do not provide installation. Many models suit DIY fitting, or a local tradesperson can install them.

Every model includes individual instructions covering suitable surfaces, fixings and tools. The guides are also available on our Installation Guides page.

We do not recommend painting powder-coated or stainless-steel boxes. Repainting or customising may void the warranty.

Use a wet sponge, mild solvent-free detergent and clean water, then dry with a soft cloth. Clean more frequently in coastal locations.

Consider installation position, access, capacity and finish. We offer freestanding, brick-in, through-fence and wall-mounted designs.

We supply the letterboxes and installation instructions but do not currently offer installation.

Each letterbox includes model-specific instructions explaining the installation method and required tools.

Tools depend on the model and installation surface. Required fixings are included and the individual guide lists any tools needed.

Clean gently with a wet sponge and mild detergent, rinse with fresh water and dry with a clean cloth.

Custom decals and signs are made to order and can take up to five business days before shipping.

Product galleries show decals installed on different boxes, and compatible options are suggested on each letterbox listing.

Our house numbers range from 50mm to 200mm. Check the measurements on your chosen box and use stick-on numbers when fixing directly to it.

We do not fit these before dispatch. They are designed for straightforward DIY positioning and installation.

For stick-on numbers, clean and dry the surface, remove the protective backing and press firmly in the chosen position.