Warranty
Our products are designed to suit your lifestyle, but sometimes life happens.
We stand by the premium quality of our products so if you’re concerned something has gone wrong, we are proud to offer industry leading warranties to ensure you can use and enjoy your I Love Parcels products for years to come!
These warranties apply to faults or defects of the product material or workmanship of the product, and do not apply to faults caused by accidental damage, collision/impact, misuse, incorrect installation, extreme weather conditions, or normal wear and tear/use. Warranty will also not apply to any changes, alterations or modifications made to the product.
5 year structural
Structural warranty covers defects that affect the integrity and usage of the product. Cosmetic damage, eg. powder coat finish, is not covered by structural warranty.
Accidental damage, including collision or impact, misuse of product, incorrect installation, extreme weather conditions, normal wear and tear over time, cosmetic damage, alterations or modifications made to product either pre or post installation
Our powder coat letterboxes are all zinc coated and then protected with the durable powder coat finish. Similar to a car, only when a surface is exposed to the elements will there be potential for rusting. Our structural warranty will cover any rusting issues occurring naturally, not due to damages or alterations.
Depending on the individual circumstance, and product, in the instance that a fault occurs with a specific part that can be replaced, we reserve the right to provide a replacement for this faulty part only.
As we are constantly updating and expanding our range, if your current letterbox is no longer for sale, and your warranty claim is approved, we will work with you to find the most suitable and compatible alternative as a replacement.