Returns & Refunds Policy

1.1 You may return non-custom goods within 30 calendar days of delivery for a refund or exchange, provided items are unused, in perfect, resaleable condition, and in their original packaging. Any items received back to our premises after 30 days will not be processed.
1.2 Return shipping for change-of-mind returns is your responsibility and risk; please insure your return.
1.3 If original packaging is missing or the item is not resaleable, we may deduct a repackaging/restocking fee of up to 100% of the product price.

2.1 Bespoke items (e.g., address signs, decals, personalised products) are made-to-order and cannot be cancelled after order placement or returned except for fault.

3.1 Inspect all goods on delivery and report any issues within 48 hours.
3.2 For approved claims, we will repair or replace, or if not possible, refund the purchase price to the original payment method.
3.3 We refund return shipping only where the return is due to fault, damage or our error.

4.1 We do not cover indirect or consequential losses (e.g., contractor/installer charges, lost time) arising from delivery delay or product issues, to the extent permitted by law.
4.2 Corrosion or deterioration due to environmental exposure (including coastal air/salt within ~10 miles of the coast), chemical cleaners or abrasive methods is not a fault and is excluded; see our Warranty Policy.

5.1 Once your return is received and inspected, refunds are processed promptly; banks will typically show funds within 5–10 business days.

6.1 If you change your mind before delivery, please contact us promptly to tell us you wish to cancel your order. If you refuse or do not accept delivery and the goods are returned to us, we will contact you to confirm whether you wish to cancel or arrange redelivery.

If the goods are returned because you changed your mind or for another reason within your control, you may be responsible for the carrier’s actual, reasonable return-to-sender charge. Where permitted by law, we may deduct this cost from any refund due. We will not charge you for return costs caused by our error, faulty or incorrect goods, or a delivery issue for which we are responsible. We will not add an administration fee.