Accessibility Statement
Technical accessibility considerations
We regularly review our website to identify and address potential accessibility issues. As part of this ongoing process, we are aware of the following areas that may present limitations for some users, particularly due to the use of third-party themes and plugins commonly used in ecommerce websites.
Navigation and keyboard access
Some navigation elements, including dropdown menus, may not yet be fully optimised for keyboard-only navigation. We are reviewing focus visibility and tab order to ensure users can clearly see and control their position when navigating without a mouse.
Icons and interactive elements
Certain icon-based buttons (such as menu, search, or account icons) may rely on visual cues. We are working to ensure appropriate text labels or ARIA attributes are applied so assistive technologies can correctly interpret their purpose.
Images and alternative text
While we aim to provide meaningful alternative text for product imagery, some decorative or legacy images may not yet include fully descriptive attributes. These are being reviewed and updated where appropriate.
Forms and checkout experience
We strive to ensure all form fields, including those within the checkout process, are clearly labelled and accessible. In some cases, error messages or validation feedback may not be announced as clearly as intended for screen-reader users. Improvements in this area are ongoing.
Third-party plugins and embedded content
Some functionality on our website is provided by third-party plugins (such as reviews, pop-ups, cookie notices, or embedded content). While we select reputable providers, we recognise that not all third-party tools fully meet accessibility standards. Where issues are identified, we will seek to improve, replace, or mitigate them where reasonably possible.
Visual presentation and contrast
We aim to maintain clear contrast and readable typography across the site. In certain areas, particularly older content or theme-controlled elements, contrast or font weight may not fully meet recommended accessibility ratios. These areas are reviewed during site updates.
Mobile and zoom accessibility
Our website is designed to be responsive and usable across devices. However, at higher zoom levels or on smaller screens, some elements may require improvement to maintain ease of use. We continue to monitor and refine mobile accessibility as part of ongoing development.
Ongoing improvements
Accessibility is an ongoing commitment. We consider accessibility when updating our website, adding new content, or introducing new features, and we aim to make reasonable improvements wherever possible.
If you experience any difficulty accessing our website or require information in an alternative format, please contact us:
- Email: hi@iloveparcels.com
- Phone: 02476 993079
We welcome feedback and will do our best to assist.