We accept online card payments as well as online payments through Amazon and Stripe.
How will you deliver my item?
All of our items will be delivered through DHL, and usually arrive the next day, or the day after that. This does not apply to deliveries to the Highlands or the Islands, where delivery will take a bit longer. Once you have placed your order, we will send all the information you need to take possession of your parcel box via email.
The item I want is not in stock!
Check our website to see if the iLoveParcels parcel box you are looking for is available on back-order. If this is not the case, please contact our team for further information about expected product availability.
Where should I place my parcel box or letter box?
Areas that are at least partially covered are usually the best choice.
Can you help me install my parcel box or letter box?
Unfortunately, we are not able to help you out with installation at this time. However, our parcel boxes and letter boxes come fully assembled, all you need to do is attach them to a wall or floor. Read our easy installation guides for more details.
Is the parcel box completely weatherproof?
Even though our parcel boxes were designed with the British weather in mind, they are not watertight, so you will need to remove your parcels regularly. They are waterproof and will certainly give your parcels adequate shelter from the elements.
Can I paint my parcel box or letter box?
Yes. Just make sure you use a paint that is suitable for outdoor use and that works on metal surfaces. Remember to protect the locks before painting your parcel box.
Using Your Parcel Box
Do the parcel boxes accept letters?
Yes. All of our parcel boxes and letter boxes accept letters.
Is there anything that should not be delivered to the parcel box?
Nothing perishable should be delivered to the iLoveParcels parcel box, unless you will be there to take possession of the perishable items practically immediately. Certain companies may refuse to deliver some of their more expensive items without a signature, so make sure to check if an item can be delivered to your parcel box when placing your order.
Can the parcel box accept multiple deliveries on the same day?
Of course. Just remember that you need to remove your parcels at regular intervals, to ensure there is enough space in the parcel box to accept new ones.
How many parcels fit inside my parcel box?
That will depend on the size of the box and the size of the parcels. Check the dimensions of our boxes before making a purchase to ensure you get the one that will best suit your usual delivery needs.
How secure is my delivery?
In short – very. Our parcel boxes are made of steel so they can’t just be broken into, and the secure area in the parcel box prevents anyone from taking the deliveries out without a key. This does not mean someone won’t be tempted to burgle them, as they run the same risk of theft as other locked mailboxes around your home.
Are my contents insured?
You will need to check with your insurance company. Most will treat your parcel box as an outbuilding and cover its contents against theft. However, make sure you clarify this point with the company in question.