Frequently Asked Questions
Purchasing Your Parcel Box
What payment options do you offer?
How will you deliver my item?
We use multiple couriers and most of our orders arrive the next day but please allow upto 3 working days. This does not apply to deliveries to the Highlands or the Islands, where delivery will take a bit longer. Once you have placed your order, we will send all the information you need to take possession of your parcel box via email.
The item I want is not in stock!
Where should I place my parcel box or letter box?
Can you help me install my parcel box or letter box?
Is the parcel box completely weatherproof?
Can I paint my parcel box or letter box?
Using Your Parcel Box
Do the parcel boxes accept letters?
Is there anything that should not be delivered to the parcel box?
Can the parcel box accept multiple deliveries on the same day?
How many parcels fit inside my parcel box?
How secure is my delivery?
Are my contents insured?
You will need to check with your insurance company. Most will treat your parcel box as an outbuilding and cover its contents against theft. However, make sure you clarify this point with the company in question.