Frequently Asked Questions

Purchasing Your Parcel Box

What payment options do you offer?

We accept online card payments as well as online payments through Amazon and Stripe.

How will you deliver my item?

We use multiple couriers and most of our orders arrive the next day but please allow upto 3 working days. This does not apply to deliveries to the Highlands or the Islands, where delivery will take a bit longer. Once you have placed your order, we will send all the information you need to take possession of your parcel box via email.

The item I want is not in stock!

Check our website to see if the iLoveParcels parcel box you are looking for is available on back-order. If this is not the case, please contact our team for further information about expected product availability.

Installation

Where should I place my parcel box or letter box?

Areas that are at least partially covered are usually the best choice.

Can you help me install my parcel box or letter box?

Unfortunately, we are not able to help you out with installation at this time. However, our parcel boxes and letter boxes come fully assembled, all you need to do is attach them to a wall or floor. Read our easy installation guides for more details.

Is the parcel box completely weatherproof?

Even though our parcel boxes were designed with the British weather in mind, they are not watertight, so you will need to remove your parcels regularly. They are waterproof and will certainly give your parcels adequate shelter from the elements.

Can I paint my parcel box or letter box?

Yes. Just make sure you use a paint that is suitable for outdoor use and that works on metal surfaces. Remember to protect the locks before painting your parcel box.

Using Your Parcel Box

Do the parcel boxes accept letters?

Yes. All of our parcel boxes and letter boxes accept letters.

Is there anything that should not be delivered to the parcel box?

Nothing perishable should be delivered to the iLoveParcels parcel box, unless you will be there to take possession of the perishable items practically immediately. Certain companies may refuse to deliver some of their more expensive items without a signature, so make sure to check if an item can be delivered to your parcel box when placing your order.

Can the parcel box accept multiple deliveries on the same day?

Of course. Just remember that you need to remove your parcels at regular intervals, to ensure there is enough space in the parcel box to accept new ones.

How many parcels fit inside my parcel box?

That will depend on the size of the box and the size of the parcels. Check the dimensions of our boxes before making a purchase to ensure you get the one that will best suit your usual delivery needs.

How secure is my delivery?

In short – very. Our parcel boxes are made of steel so they can’t just be broken into, and the secure area in the parcel box prevents anyone from taking the deliveries out without a key. This does not mean someone won’t be tempted to burgle them, as they run the same risk of theft as other locked mailboxes around your home.

Are my contents insured?

You will need to check with your insurance company. Most will treat your parcel box as an outbuilding and cover its contents against theft. However, make sure you clarify this point with the company in question.

Darren Jacobs 23 Aug 2022

Trustpilot

Outstanding service and delivery

Keith Z 18 Aug 2022

I’m very happy with my experience.
Found them online while looking for a snappy letterbox.
Didn’t have to leave the house.
Decided to pay extra for a quality customised one.
It was easy placing the order and no drama.
They processed my order with lightning speed. The product is well made.
I’d definitely recommend them.

J Perry 10 Aug 2022

Beautiful strong letterbox, arrived in good time & well packaged ….postman likes it 👍🏼 Nice sleek design with a perfectly sized letter slot… would highly recommend

Davies 9 Aug 2022

Very pleased.
Deliver driver was friendly and on time. I was kept up to date with the delivery time- can’t fault the service.
The parcel box seems sturdy, hubby didn’t have any issues installing it and attaching it to the wall. Very pleased.

Mrs. A. Hardy 1 Aug 2022

I chose this Company for the letter box because of the internal frame which stops the letters falling on the floor when opening the door. Very good quality, so very happy with my purchase.

Anonymous 31 Jul 2022

Swift delivery and a quality product. Installation to a wall would be easier if you provided a template for the drilled hole placement.

Mark Lawrence 29 Jul 2022

Great looking post box; arrived in good time; working well :-)

Ian Gallon 23 Jul 2022

Very happy with the parcel box, very good quality and even the fixings and tool they send to bolt it to the wall is also very good.

J Levitt 22 Jul 2022

Great service, quality product, would recommend

Sharon 22 Jul 2022

Absolutely delighted with it. Very robust and smart. Adds to the curb appeal.