Privacy Policy
I Love Parcels Ltd (trading as ‘I Love Parcels’)
Unit G, Basin Bridge Farm, Basin Bridge Lane,
Stoke Golding, Nuneaton, Warwickshire, CV13 6JJ
Email: hi@iloveparcels.com | Telephone: 02476 993079
Registered in England & Wales
We respect your privacy and are committed to protecting your personal data. This policy explains what data we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.
1. Who We Are & Contact Details
I Love Parcels Ltd (trading as ‘I Love Parcels’)
Unit G, Basin Bridge Farm, Basin Bridge Lane,
Stoke Golding, Nuneaton, Warwickshire, CV13 6JJ
Email: hi@iloveparcels.com | Telephone: 02476 993079
Registered in England & Wales
Data controller: I Love Parcels Ltd.
2. Data We Collect
• Identity & Contact Data (name, email, phone, billing/delivery addresses)
• Order & Payment Data (order details; we do not store full card details)
• Technical & Usage Data (IP address, device, pages viewed, interactions)
• Marketing & Communication Preferences
3. How We Use Your Data & Lawful Bases
• To process and deliver your orders (Contract)
• To manage your account and customer service (Contract/Legitimate Interests)
• To send marketing emails where you opt-in (Consent) or to existing customers about similar products (Legitimate Interests, with opt-out)
• To analyse site usage and improve our services (Consent for analytics cookies)
• To prevent fraud and secure our services (Legitimate Interests/Legal Obligation)
4. Retention
We keep order records for as long as necessary to fulfil the purposes above and to meet tax/warranty obligations (generally up to 7 years). Marketing data is retained until you unsubscribe or your consent is withdrawn.
5. Sharing & Processors
We share data with trusted processors under contract:
• WooCommerce (order processing)
• Mailchimp/Intuit (email marketing/automation)
• Google Analytics (website analytics)
• Facebook/Meta (advertising/remarketing pixels)
• AffiliateWP (affiliate tracking integrated with WooCommerce)
Service providers act on our instructions and are bound by data-protection obligations.
6. International Transfers
Where data is transferred outside the UK/EEA, we rely on adequacy decisions or standard contractual clauses to protect your data.
7. Security
We use SSL encryption, secure servers, access controls and regular reviews to protect personal data.
8. Cookies
We use the following types of cookies:
• Essential – required for site functionality (basket, checkout) – Legitimate Interests
• Analytics – understanding site usage – Consent (e.g., Google Analytics)
• Marketing – advertising and attribution – Consent (e.g., Facebook/Meta, Mailchimp)
You can manage or withdraw consent at any time via our cookie banner or your browser settings.
9. Your Rights
You have the right to access, rectify, erase, restrict or object to processing, data portability, and to withdraw consent at any time. You can file any complaints with the ICO (ico.org.uk).
10. Contact
For privacy queries, contact hi@iloveparcels.com. For more details, see our Website Terms of Use: https://iloveparcels.com/website-terms-of-use/.
Last updated: November 2025