Returns & Refunds Policy
Please note: We are unable to accept returns for custom or personalised orders. Any items of this nature that are returned to us will not be processed.
I Love Parcels Ltd (trading as ‘I Love Parcels’)
Unit G, Basin Bridge Farm, Basin Bridge Lane,
Stoke Golding, Nuneaton, Warwickshire, CV13 6JJ
Email: hi@iloveparcels.com | Telephone: 02476 993079
Registered in England & Wales
This policy should be read together with our Terms & Conditions of Sale: https://iloveparcels.com/terms-and-conditions-of-sale/.
Nothing in this policy affects your statutory rights.
1. Change-of-Mind Returns (30 Days)
1.1 You may return non-custom goods within 30 calendar days of delivery for a refund or exchange, provided items are unused, in perfect, resaleable condition, and in their original packaging.
1.2 Return shipping for change-of-mind returns is your responsibility and risk; please insure your return.
1.3 If original packaging is missing or the item is not resaleable, we may deduct a repackaging/restocking fee of up to 20% of the product price.
2. Exclusions – Customised/Personalised Goods
2.1 Bespoke items (e.g., address signs, decals, personalised products) are made-to-order and cannot be cancelled after order placement or returned except for fault.
3. Faulty, Damaged or Incorrect Items
3.1 Inspect all goods on delivery and report any issues within 48 hours.
3.2 For approved claims, we will repair or replace, or if not possible, refund the purchase price to the original payment method.
3.3 We refund return shipping only where the return is due to fault, damage or our error.
4. What We Don’t Cover
4.1 We do not cover indirect or consequential losses (e.g., contractor/installer charges, lost time) arising from delivery delay or product issues, to the extent permitted by law.
4.2 Corrosion or deterioration due to environmental exposure (including coastal air/salt within ~10 miles of the coast), chemical cleaners or abrasive methods is not a fault and is excluded; see our Warranty Policy: https://iloveparcels.com/warranty/.
5. Refund Timing
5.1 Once your return is received and inspected, refunds are processed promptly; banks will typically show funds within 5–10 business days.
6. Returns Address & Contact
I Love Parcels Ltd (trading as ‘I Love Parcels’)
Unit G, Basin Bridge Farm, Basin Bridge Lane,
Stoke Golding, Nuneaton, Warwickshire, CV13 6JJ
Email: hi@iloveparcels.com | Telephone: 02476 993079
Registered in England & Wales
Last updated: November 2025
I'd like to return my item(s)
Note: items can only be returned within 30 days of receipt