Warranty Policy
I Love Parcels Ltd (trading as ‘I Love Parcels’)
Unit G, Basin Bridge Farm, Basin Bridge Lane,
Stoke Golding, Nuneaton, Warwickshire, CV13 6JJ
Email: hi@iloveparcels.com | Telephone: 02476 993079
Registered in England & Wales
This warranty is provided by I Love Parcels Ltd and is in addition to your statutory rights under the Consumer Rights Act 2015. It should be read with our Terms & Conditions of Sale: https://iloveparcels.com/terms-and-conditions-of-sale/ and Returns and Refunds Policy: https://iloveparcels.com/returns-and-refunds/.
1. Warranty Periods
1.1 Five-Year Structural Warranty – covers the integrity of the main body, welded joints and door hinges that ensure the unit remains secure, rigid and operable.
1.2 Twelve-Month Functional Warranty – covers operational components (locks, key barrels, gas struts/dampers, seals, magnets and other moving parts) against manufacturing defects.
2. Definition of “Structural”
For the purposes of this warranty, structural refers exclusively to the main body framework, welded joints, door hinges and primary door mechanisms essential to the unit’s security and rigidity. Components that can be replaced or tightened as part of normal maintenance (screws, rivets, clips, seals, magnets) are not structural.
3. Surface Finish & Powder Coating
Powder-coated finishes are applied to a high standard. This warranty does not cover finish/surface coating beyond correction of manufacturing defects apparent on delivery or within 12 months of normal domestic use. Surface deterioration caused by scratches, chips, chemical exposure, abrasive cleaning, pressure washing, salt air, UV fading or environmental corrosion is excluded.
4. Environmental Exposure (Coastal/Industrial)
Our products are designed for standard domestic environments. Corrosion or deterioration caused by coastal air (salt exposure), industrial fallout, acid rain or chemical pollutants is excluded. In high-salinity environments (e.g., properties within approximately 10 miles of the coast), accelerated corrosion is unavoidable on non-marine-grade materials/finishes and is excluded from the powder-coating/corrosion warranty.
Customers in such areas should routinely rinse with fresh water and apply a protective wax/sealant.
5. Care & Maintenance
Clean periodically with mild detergent and water using a soft cloth; dry thoroughly. Do not use bleach, solvents, acid-based cleaners, abrasives or pressure washers. Damage/corrosion from lack of maintenance or improper cleaning is excluded.
6. Exclusions
Cosmetic damage, normal wear and tear, misuse, incorrect installation, unauthorised modification/repair, and environmental or chemical exposure are excluded.
7. Remedies & Claims Process
On a valid claim within the applicable period, we may repair the product, replace it with the same/equivalent model, or if neither is practical, refund the purchase price. To claim, email hi@iloveparcels.com with proof of purchase, description and photos; allow inspection/collection where required.
8. Governing Law
This warranty is governed by the laws of England & Wales.
Last updated: November 2025